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FAQs & Contact

Product & Information Disclaimer
Our products and information are not intended to diagnose, treat or take the place of medical treatment prescribed by a doctor or medical professional.
How much is postage?
We offer a flat rate of $8.95 on all orders within Australia for standard postage. Express post within Australia costs $9.95 per order. We also offer free shipping Australia wide for delivery on orders over $80.
When will my order be posted?
We post all orders within 1 day of order placed. All orders are sent via Australia Post parcel delivery.
My parcel hasn't arrived yet; can I track it?
When a parcel is dispatched, we send its unique tracking number to you via email. Please check your email (including your junk mail folder) for the tracking number to find out when your order is expected for delivery. If you have any concerns, please email us at
What does the Native Oils Australia Clean & Pure logo stand for? 
Native Oils Australia's Clean and Pure certification program assures global industry standards for quality, purity and cleanliness from paddock to bottle are met and exceeded. Clean and Pure was developed to support our Australian farmers and customers alike. From production to dispatch, Native Oils Australia understands every aspect of every product.
Are your products organic?
Every ingredient is tested for purity and cleanliness under Native Oils Australia's Clean and Pure program. No heavy metals or pesticides have been detected in any of our ingredients. All ingredients have been sourced ethically and organically from independent farmers and producers.
How do we know the Bee Well Balms (chest rubs) are safe for my baby/child? 
To ensure the safety and effectiveness of our Bee Well chest balms, we have sought input and guidance from a world expert in aromatherapy and essential oil safety to ensure that our ingredients are appropriate for use for the ages recommended. Despite mixed information online around use of eucalyptus and peppermint on children, we can assure parents that our products have been approved by our expert as safe and effective.
Why is my balm softer when exposed to warm conditions & firmer in colder?
We chose for our balms to be free from hydrogenated oils and any other stabilisers. We are proud that they are 100% natural and safe for your children and this is the way they go due to the conditions as a result. Did you know that hydrogenated oil is a man-made ingredient produced by adding hydrogen atoms to vegetable oil? Research also shows that the molecular structure of hydrogenated oils is closer to plastic than oil.
How long is the shelf life on balms?
Our balms have a shelf life of 3 years.
Myself or my child have a history of allergies. Can I use your products? 
If you or your child has a history of sensitive skin or allergies, we recommend you consult your doctor before use. We always recommend a patch test prior to use. If irritation does occur, please discontinue use.
Are Beetanicals balms tested on animals?
Absolutely not. We believe in kindness for our furry friends; all of our products are tested on family and friends (not animals) and our bees are never harmed in the harvesting process.
I have read the FAQs and still have a question...
Please email with your question(s). We will get back to you within 1-2 business days. Alternatively, please submit your enquiry using the form below.

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